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Ab·core-en
Users who access email via desktop or mobile device email clients are not affected by this issue. If you need help setting up a device, click here to get easy to use instructions: http://www.abcore.org/en/rmail.html or contact support@iwith.org


Continue reading Webmail Access

As some of you have noticed, webmail users have experienced login failures yesterday and today. We apologize for the loss of webmail access and are sharing an update while we continue work to resolve the issue. 

What is going on

The user identity system that controls all usernames and passwords consists of numerous subsystems. The subsystem that handles webmail logins is performing slowly. Once a user has successfully logged in, however, email performance is normal. There is no impact to incoming or outgoing email. 


How we are responding


We are adding login processing capacity to the system to address current performance issues. Due to the size and complexity of our systems, this work must be done carefully. Capacity improvements will begin friday evening and will continue through the weekend.

While additional capacity will mitigate the current state, we are actively investigating the underlying cause of the issue.

What is next

We are closely monitoring system loads and will continue to do so. 



Conclusion

We deeply apologize for users experiencing trouble accessing webmail. We know that email is important to you and will continue to work diligently to resolve this issue. 

We recommend all users to access email via desktop or mobile device email until the problem is solved. If you need help setting up a device, click here to get easy to use instructions: http://www.abcore.org/en/rmail.html or ask suport@iwith.org as allways

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Source: Ab·core-en
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